Return & Refund Policy

At Vivahubva, customer satisfaction is our top priority. If you're not completely satisfied with your purchase, we're here to help. Please read our Return & Refund Policy carefully before requesting a return.

30-Day Return Policy

We offer a 30-day return policy. You may request a return within 30 days of receiving your order.

To qualify for a return, the item must:

• Be unused, unworn, and in its original condition.
• Include all original tags, packaging, and accessories.
• Not show signs of damage caused by misuse or improper handling.
• Be accompanied by proof of purchase or your order confirmation.

Non-Returnable Items

For hygiene, safety, or other reasons, the following items cannot be returned:

• Final sale or clearance items
• Gift cards
• Personalized or custom-made products
• Items damaged due to customer misuse
• Products returned without original packaging (when applicable)

How to Request a Return

To start a return, please contact our customer support team with the following information:

• Order Number
• Full Name
• Email Address
• Reason for Return
• Photos of the item (if damaged, defective, or incorrect)

Our support team will review your request and provide return instructions.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately after delivery.

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery with clear photos of the issue. We will work quickly to resolve the problem by offering a replacement, exchange, or refund when appropriate.

Refund Process

Once we receive and inspect your returned item, we will notify you of the approval status.

If approved, your refund will be issued to your original payment method.

Most refunds are processed within 5–7 business days, depending on your bank or payment provider.

Return Shipping

If the return is due to our error (such as receiving the wrong or damaged item), Vivahubva will cover the return shipping costs.

For returns requested for other reasons, the customer may be responsible for the return shipping cost unless otherwise stated.

Exchanges

If you wish to exchange an item for a different size, color, or style, please contact our customer support team. Exchanges are subject to product availability.

Late or Missing Refunds

If you have not received your refund after the expected processing time:

• Check your bank account.
• Contact your credit card company or payment provider.
• Contact your bank, as processing times may vary.

If you still need assistance, please contact our customer support team.

Contact Information

Business Name: Vivahubva
Business Address:13801 Grant St, Thornton, CO 80023, USA

Email: Support@vivahubva.com
Phone: +1(818)584 6273
Contact From: Click Here

Customer Service Hours: Monday to Saturday, 9:00 AM – 6:00 PM
Response Time: Our customer service team answers all inquiries within 24 hours.